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Whether you're ready to order, have a question about a model, or want to explore fleet pricing — we're here to help.
Service & Support
Warranty & Parts Assistance
Warranty Registration
Register your Supermach EV vehicle to activate your warranty coverage and ensure you receive important product updates.
Register NowWarranty Claim
Submit a warranty claim for your vehicle. Please fill out the form and our service department will review your case and contact you as soon as possible.
File a ClaimParts Ordering & Technical Assistance
For parts ordering and technical assistance, please contact Supermach Parts and cc Supermach Orders.
Please fill out the information in the link and submit it. Our service department will look into the issue as soon as possible and contact you.
Supermach EV
Warranty Coverage
Coverage Breakdown
Frame and Chassis
Lifetime warranty against manufacturer defects.
Lithium Battery (LiFePO₄)
8-year full replacement coverage for personal-use vehicles.
Controller, Motor, and Rear Axle / Powertrain
3-year warranty.
General Parts
2-year warranty covering general parts.
Windshield and Accessories
1-year warranty.
Important Limitations
- Parts Only: The standard manufacturer warranty covers replacement parts only and does not cover labor costs, technician fees, or transportation/pickup and delivery fees.
- Dealer Discretion: Because labor is excluded by the factory, you must work through an authorized Supermach dealer. Individual dealers decide whether to absorb labor costs for local customers or charge for service.
What Is Not Covered
- Labor Fees: The factory warranty covers parts only. You pay labor costs unless your dealer offers an extended plan.
- Wear Items: Tires, lightbulbs, and brake pads are excluded.
- Damage or Changes: Misuse, abuse, or unapproved aftermarket parts void your protection.
- Commercial Use: Rental, livery, and fleet vehicles do not qualify for standard personal warranties.
Send us a message
Fill out the form and we'll get back to you within one business day.
- Response within one business day
- Sales team available Mon–Fri
- Fleet quotes for 5+ vehicles
- Dealer partnership inquiries welcome
Direct email
orders@supermach.comLooking for fleet pricing?
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